Came across this problem that I am unable to use “Web Filtering” feature on my Fortigate 200B on Firmware 5.2.11
Web Filter error shows the following error before you can create a profile.
Licensing information on Fortigate Portal shows I am licensed to use Web Filtering, but on my local firewall error shows “Unreachable”
Things to check:
- Make sure UDP port 53 and/or 8888 is allowed upstream. (as some ISPs do compliance checks on port 53 and block non-DNS standard traffic, some ISPs also block UDP 8888 as it is a non-standard port)
- Make sure you can resolve ‘update.fortiguard.net’ and ‘service.fortiguard.net’
Fortiguard uses port 53 by default, but you can also try 8888. You can test 8888 by going to System, -> Config -> Fortiguard -> Expand ‘Web Filtering and Email Filtering Options’ and select Alternate Port 8888